Quality Standards

OUR COMMITMENT TO PROVIDE HIGH QUALITY TREATMENT AND CARE

Providing high quality treatment and care is a fundamental principle which underpins all our work.  To ensure high standards of treatment and care we will:

• only provide treatment by a Chartered and HPC Registered Physiotherapist.
• explain to you how physiotherapy can help you, including the benefits and risks associated with treatment.
• undertake an assessment prior to commencing any treatment and we will explain the results of this assessment to you.
• explain the treatment to be provided during each physiotherapy session.
• maintain contact with your GP/Consultant during your course of treatment.
• upon completion of treatment, appropriate management advice will be provided.  A written discharge summary will be sent to your GP/Consultant unless you request otherwise.

If, for any reason, you are unhappy about your treatment, you:

• should inform your physiotherapist immediately to see if the matter can be resolved informally.
• are entitled to make a complaint to the Practice Principal.  We treat complaints seriously and your complaint will be dealt with promptly and professionally in accordance with our Complaints Policy.
• can view your treatment record at any time.
• can refuse further treatment.

To ensure we provide an efficient service we ask that you:

• attend promptly for appointments.
• note that a cancellation fee (100% of treatment fee) is due if you cancel your appointment with less than 24 hours notice.
• pay for treatment at the end of each session. Receipts will be provided.
• familiarise yourself with the terms of your insurance policy in relation to physiotherapy treatment prior to your first appointment.
• will be responsible for asking your physiotherapist to sign any insurance claim forms within one week of treatment commencing.